1. _______ Customer orientation
2. _______ Total quality management
3. _______ Just-in-time manufacturing
4. _______ Continuous improvements

A. Inventory is acquired or produced only as needed.
B. Flexible product designs can be modified to accommodate customer choices.
C. Every manager and employee constantly looks for ways to improve company operations.
D. Focuses on quality throughout the production process.

Match the management concept(s) that the company is likely to adopt for the event identified. There is some overlap in the meaning of customer orientation and total quality management and, therefore, some responses can include more than one concept.

Event

_______ 1. The company starts measuring inventory turnover and discontinues elaborate
inventory records. Its new focus is to pull inventory through the system.
_______ 2. The company starts reporting measures on customer complaints and product
returns from customers.
_______ 3. The company starts reporting measures such as the percent of defective products and the number of units scrapped.

Management Concept

a.Total quality management (TQM)
b. Just-in-time (JIT) system
c. Continuous improvement (CI)
d. Customer orientation (CO)

When refering to quality management, does PDCA (Plan, Do, Check, Act) describes the basic logic for data-driven continuous process improvement?