1. _______ Customer orientation
2. _______ Total quality management
3. _______ Just-in-time manufacturing
4. _______ Continuous improvements

A. Inventory is acquired or produced only as needed.
B. Flexible product designs can be modified to accommodate customer choices.
C. Every manager and employee constantly looks for ways to improve company operations.
D. Focuses on quality throughout the production process.

Match the management concept(s) that the company is likely to adopt for the event identified. There is some overlap in the meaning of customer orientation and total quality management and, therefore, some responses can include more than one concept.

Event

_______ 1. The company starts measuring inventory turnover and discontinues elaborate
inventory records. Its new focus is to pull inventory through the system.
_______ 2. The company starts reporting measures on customer complaints and product
returns from customers.
_______ 3. The company starts reporting measures such as the percent of defective products and the number of units scrapped.

Management Concept

a.Total quality management (TQM)
b. Just-in-time (JIT) system
c. Continuous improvement (CI)
d. Customer orientation (CO)

A. Paleontologists discovering evidence for natural selection in the fossil record
B. Change in phenotypes of the peppered moth due to industrial pollution
C. Acquisition of resistance by numerous pests and microbes due to widespread use of pesticides and antibiotics
D. Advances in technology as a metaphor for the effects of natural selection resulting in continuous improvement

my fahter is seventy two and has seen numerous doctors and had a million tests no one can figure out why he cant stop caughing. he coughs up mucus continualy every day. i haven’t seen any improvement. the only time the coughing stops is when he goes to bed at night. you would think laying down would make him cough more, but it doesnt. hes had cat scans and allergie tests among MANY more. please help, i can’t seem to help my father succomb to his coughing or disease.

I’m trying just to tweak my dating skills just a little bit. I’m a firm believer of continuous improvement. Do you all think that the Mystery Method, David DeAngelo, Neil Strauss are the best ways to go about that for getting in a long-term relationship? I tend to disagree, but many say there’s instant success with their teachings. Is there perhaps something simpler?